Certified Specialist Programme in Conflict Resolution for Retail Customer Support

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Conflict Resolution Techniques in Retail
  • Customer Service Excellence and De-escalation Strategies
  • Handling Difficult Customers and Aggressive Behaviour
  • Communication Skills for Conflict Resolution in Retail Customer Support
  • Mediation and Negotiation Skills for Retail Disputes
  • Understanding Customer Psychology and Needs
  • Legal and Ethical Considerations in Retail Conflict Resolution
  • Stress Management and Emotional Intelligence for Retail Staff

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role in Conflict Resolution (Retail Customer Support) Description Customer Service Specialist (Conflict Resolution) Resolves customer complaints, manages difficult conversations, and de-escalates conflicts using effective communication and problem-solving skills.

High demand in the UK retail sector.

Senior Conflict Resolution Manager (Retail) Leads a team in handling complex customer disputes, develops conflict resolution strategies, and ensures customer satisfaction.

Requires extensive experience and advanced conflict management skills.

Retail Dispute Resolution Officer Investigates and mediates disputes, ensuring fair and equitable outcomes.

Strong analytical and mediation skills are essential.

Growing demand in the UK's expanding e-commerce market.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFIED SPECIALIST PROGRAMME IN CONFLICT RESOLUTION FOR RETAIL CUSTOMER SUPPORT
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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